Support

Pre purchase / account questions

1. Can I private label (rebrand) this product?

   Yes. You can private label the ticket system module and change the templates and content.

2. Will I receive full source code?

   Yes. You will receive full source code. No encryption is used.

3. Do you offer a free installation service for your helpdesk software?

   Yes, we can remotely install and setup the ticket system module for you. Just contact us and we will schedule a remote installation on your server. The software installation service is 100% free.

4. Can it convert emails sent to an email address into support tickets and display in your interface?

   Yes, the ticket system module can convert all incoming emails into trackable tickets that can be answered by staff using the Administration Panel. The ticket system module does downloads emails from a pop3 box and converts them into tickets. Using the ticket submit page (Web based interface to submit new tickets) is only optional. This allows yours customers the luxury of submitting new issues from their own email client instead of having to filling out forms.

5. Can I get a special discount or free license?

   No. The prices, or licenses, are not negotiable. We maintain a strict integrity pricing policy to ensure that prices are kept equal and fair for everyone. As such we will not make any exception to the license price be it in exchange for a translation, banner, or any other offer.

6. How do I perform updates?

   All updates including instructions will be made public on the forum. Each client will receive a notification email when an update will be available

7. How does the licensing work?

   Please consider visiting our pricing page for more licensing details.

8. Do you provide any trials?

   Yes, make sure you visit our trials page.