General details ...
Smarty Templates
Saved searches
Ticket to RSS
Ticketing Overview
Unlimited departments
Quick edit ticket
Operator rating
Easy ticket management
Mass replies
Canned replies
Online staff members
Move tickets
Ticket history
Tickets ordering
Administration details ...
Quick Assign
Auto-Creation of User Accounts
Color Coded Ticket Status
Convert response to canned reply
Editing Ticket Contents
Closing Tickets
Ticket Deletion
Ticket Department Assignment
Ticket Priority
Attaching Files
Attachment extensions
Forwarding Tickets to Email Addresses
Inserting canned replies
Public Section details ...
Required Fields
Text styling
Attaching Files
Knowledge Base
Tag cloud navigation
Email Parser details ...
Email to Email Capabilities
Email to Email Attachments
POP access
Dynamic Email Detection
Mail Sending Options
Collaboration details ...
Assigning Tickets
User Management details ...
User banning
Quick add user
Custom Registration Fields
Edit users
User invitations
Email Users
User groups
Protected areas
Sell products
Sell membership
Product discounts
Product coupons
Payment gateways
Advanced orders charting
Modules
Web based language manager/editor
Custom form fields
Advanced permissions system (ACL)
Site menus
Cron manager
Reporting details ...
Reporting Features